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DAMAGED, DEFECTIVE OR INCORRECT ORDER RETURN POLICY:

If your item(s) was/were damaged in transit, defective or you received incorrect item(s) with your shipment, please contact us at orders@moonlightslumber.com within 14 days of delivery to receive a replacement or a refund. Please include your name, order ID, the items that were damaged, defective or incorrect (including what items you received and the items you were supposed to receive), and a brief explanation of the return request.

Please allow 1-3 business days for us to review your return inquiry. A representative will provide you with instructions on how to return your damaged, defective or incorrect item(s) in order to receive a refund or replacement.

Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.

Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase. All refunds will be issued to the original form of payment used at the time of purchase.  

MERCHANDISE RETURN POLICY:

If you are unsatisfied with your merchandise purchase from www.moonlightslumber.com for any reason, please contact us at orders@moonlightslumber.com within 30 days of delivery.

We are happy to offer refunds or exchanges on merchandise items that are returned to us, in unused condition, in the original packaging, within 30 days of delivery. Non-defective products are subject to a 10% restocking fee.

In your initial inquiry, please include your name, order ID, the items you would like to return and the reason for the return. Please allow 1-3 business days for us to review your return inquiry.

If you qualify for a return, a representative will reply with instructions on how to return the item. To receive a refund or an exchange, the product(s) must be returned at the customer’s expense. Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.

Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase.